Frequently Asked Questions

Attendee FAQs


All paid registrations for the 2020 ISS World Expo will be automatically transferred to the 2021 event. Once our 2021 registration system is live, we'll email each registrant with a special link so they can update or make changes to their registration.

Requests for Registration Cancelation

If you’re certain you don’t want to attend the 2021 event and retain your discount pricing from 2020, you may cancel and request a refund. July 1 is the deadline for cancelations and refund requests. Please send your request to [email protected] no later than July 1. Please note: It may take a couple of weeks for your refund to appear. 

ISS Virtual Event - coming September 29-30!

We are now focused on bringing the industry together through a digital experience worthy of the ISS name.  We are reimagining the ISS World Expo through a virtual event that will offer exceptional education and a safe place to learn and interact. We hope our audience will join us online to make connections, discover new products and services, share ideas, and more. 

Learn more >

Mirage Hotel Reservations

If you booked your room for the now-canceled 2020 event directly through the hotel-registration link we provided, your reservation has already been canceled and you should have received a confirmation.  If you didn't receive a confirmation, please email [email protected].

If you booked with The Mirage outside the ISS World Expo room block or with another hotel, you'll need to cancel your own reservation. 

If you would like to book your room for the 2021 event, the reservation site is now live. Click here to book for 2021.

Health & Safety

Our team’s promise is that the 2021 ISS World Expo will be organized in accordance with Informa’s AllSecure health and safety standard, a detailed set of enhanced measures to provide the highest levels of hygiene and safety at our events, providing everyone with reassurance and confidence they are participating in a safe and controlled environment. We are planning for an optimally safe event from the moment you check-in at registration to the closing of the show floor. 

Read the Informa AllSecure statement >

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