Get educated, inspired and entertained! The ISS World Expo offers several special events throughout the week, designed with attendees in mind! We highly encourage you to enrich your onsite experience by attending the following, which are included with all registration packages.

Featured Events

Wednesday, April 4 at 8-8:50 a.m.

Inside-Out Customer Service: A 3-Step Process for Building a Business Customers Will Love!
Delivering memorable customer service is the pathway to increased market share, profitability and customer loyalty.
Research shows that 80 percent of buyers will pay more for a better customer experience. Companies that deliver consistent,
outstanding service not only have an advantage over competition, putting customers first ensures you hit allthe right notes
to win their hearts and minds for a lifetime! Our presenter will share concrete strategies and tactics for providing customer
remarkable service at your self-storage operation—inside and out.

Presented by: Calvin Stovall, Chief Experience Officer and Iconicity Enthusiast, ICONIC Presentations LLC

Sponsored by: Live Oak Bank

Open to all attendees and exhibitors.

Thursday, April 5 at 1:30 p.m. - 3:00 p.m.

Do you have a property to sell? Are you looking to buy? If so, this is the event for you. Find properties that are available in your region and who's looking to buy and sell. You will be able to meet with buyers, sellers and brokers in the designated area of the expo hall.

Sponsored by: Argus Self Storage Sales Network

Open to all attendees and exhibitors.

Wednesday, April 4 at 3:00 p.m. - 4:30 p.m.

Get your questions answered, network with fellow storage managers and win great prizes, too! This event is your opportunity to speak openly about the issues you face in the operation of your business. You could win one of several giveaways. Everyone is welcome to participate in this open, interactive event!

Presented by: Jeffrey Greenberger, Partner, Greenberger & Brewer LLP; and Stephanie Tharpe, Senior Vice President of Operations, A+ Storage of Tennessee LLC

Open to all attendees and exhibitors.

Thursday, April 5 at 5:00 p.m. - 6:30 p.m.

Back by popular demand! Get your legal questions answered in this open-forum-style Q&A. Make your list in advance and be ready to fire off your inquiries in this no-holds-barred, unrecorded session designed specifically to help you improve your operation as soon as you get back to the office.

Presented by: Jeffrey Greenberger, Partner, Greenberger & Brewer LLP

Open to all attendees and exhibitors.

Wednesday, April 4 at 4:30 p.m - 7:30 p.m.

Mingle in the expo hall with fellow attendees and exhibitors over cocktails and hors d'oeuvres. This is always an expo favorite.

Open to all attendees and exhibitors.

Thursday, April 5 at Noon - 1 p.m.

Covering a wide array of topics, roundtable discussions are a smart way to maximize your seminar experience. Get your questions answered in this intimate setting. Table rotations will be encouraged every 10 minutes.

Open to all attendees and exhibitors.

Thursday, April 5 at 3:45 - 4:45 p.m.

Based on the book “The Platinum Rule” by Dr. Tony Alessandra and Michael O’Connor, this session will change the way you think about the “Golden Rule.” Our presenter will explain why basing your customer-service strategy on this concept is bad for business, and why knowing how your prospects and customers like their coffee is the key to good service today. You’ll also hear results of a consumer study on “wowing” your customers (the results will surprise you).

Speaker: Robert A. Chiti, President and CEO, OpenTech Alliance Inc.
Hosted by
: Nevada Self Storage Association

Open to all attendees and exhibitors.