Featured Events

Be educated, inspired and entertained at this year’s ISS World Expo, where we’re offering several special events in addition to our
exhibits and education program. We encourage you to attend these happenings to maximize your show experience. All these events are included with your registration.


Eruption, Not Disruption: How to Bulletproof Your Self-Storage Customer Experience to Attract
and Retain More Tenants

Speaker: Brian Carter, CEO, The Brian Carter Group
Date/Time: April 2, 8-8:50 a.m.

Start your day on an energetic note with this entertaining keynote from business leader and former stand-up comedian Brian Carter. In this captivating program, you'll see how self-storage customer experiences everywhere are changing. Our presenter will review the social, economic and technology trends affecting the storage industry and how top performing owners and managers are creating success in their marketplace.

You’ll learn: 

  • How customers and employees are changing
  • The five keys to a customer experience that drive a thriving business
  • The role innovation plays in the evolving self-storage world
  • The tools top companies and employees are using to build a better future
  • How to keep today’s (and tomorrow's) self-storage customer happy

Formerly labeled as “roundtable discussions,” Table Talks are moderated, informal conversations focused on a wide range of specific industry topics. Each talk begins with a one- to three-minute presentation by the table host, leaving seven to nine
minutes for open dialogue and Q&A before a rotation is suggested. The room moderator will alert participants every 10 minutes. This year’s event will feature a record number of discussions! Specific topics will be listed here as details are solidified. Please check back regularly for additions! Open to all attendees and exhibitors.

See the features and benefits of select self-storage products live in the expo hall! These hands-on demonstrations, which take place in a dedicated showcase area, are intended to show you how to apply, assemble or operate various offerings in a face-to-face environment. See the latest releases in action! Specific demos and times will be listed as details are solidified. Check back regularly for updates. Open to all attendees and exhibitors.

This year, we’ve created a dedicated area in the expo hall for all our state association exhibits. Now you can ask questions about
membership, state legislation and more in one convenient location. Open to all attendees and exhibitors.

Now you no longer have to balance your wine glass, snack plate and phone while talking business on the show floor. By popular demand, we’ve moved our evening cocktail reception out of the expo hall and into its own space. Come relax and enjoy an evening of music, cocktails and hors d'oeuvres while mingling, socializing and getting to know your peers. Open to all attendees and exhibitors.

We’ve expanded our popular open-forum Q&A so more attendees can get answers to their questions! Choose from one of three topic-focused events, hosted by hand-picked experts with proficiency in these category verticals: Investing & Development, Management & Marketing and Technology & Innovation. No industry question is off-limits! Open to all attendees and exhibitors.

Do you have a property to sell? Are you looking to buy? If so, this is the event for you. Find properties that are available in your region and who's looking to buy and sell. You will be able to meet with buyers, sellers and brokers in the designated area of the expo hall. Open to all attendees and exhibitors.

When Disaster Strikes … Planning, Preparedness and Recovery.

Is your self-storage business ready to face a disaster? What would you do in the event of fire, flood or another type of emergency? This informative panel discussion led by the founder of the Self Storage Legal Network will address real scenarios for which you need to be prepared.

Open to all attendees and exhibitors.

Get your legal questions answered in this open-forum-style Q&A. Make your list in advance and be ready to fire off your inquiries in this no-holds-barred, unrecorded session designed specifically to help you improve your operation as soon as you get back to the office. Open to all attendees and exhibitors.

Join Bob Hayworth, owner of Baja Construction Co., on a free tour of Love’s Storage Solutions in Las Vegas, where he’ll show you examples of the company’s carports and solar-support panels. He’ll explain the advantages of adding these structures to your existing or planned facility, what you need to get started, things to consider during the decision-making process, and more.

Space limited. Open to qualified attendees. Separate registration required. E-mail melissa.black@informa.com for details.

Join some of our leading product and service suppliers as they share their insight on specific products, services and programs. Each session will provide information about specialized offerings and strategies that will help you grow your business. As space is limited, pre-registration is required.

Space limited. Open to qualified attendees. Separate registration required. E-mail melissa.black@informa.com for details.