Eruption, Not Disruption: How to Bulletproof Your Self-Storage Customer Experience to Attract
and Retain More Tenants
Speaker: Brian Carter, CEO, The Brian Carter Group
Date/Time: April 2, 8-8:50 a.m.

Start your day on an energetic note with this entertaining keynote from business leader and former stand-up comedian Brian Carter. In this captivating program, you'll see how self-storage customer experiences everywhere are changing. Our presenter will review the social, economic and technology trends affecting the storage industry and how top performing owners and managers are creating success in their marketplace.

You’ll learn: 

• How customers and employees are changing
• The five keys to a customer experience that drive a thriving business
• The role innovation plays in the evolving self-storage world
• The tools top companies and employees are using to build a better future
• How to keep today’s (and tomorrow's) self-storage customer happy
  

The ISS World Expo is specifically designed to give self-storage professionals the exact knowledge and training you need to succeed in this industry. Our seminar-track education program features dozens of seminars organized into comprehensive tracks. Whether you're a facility owner, investor, manager, or just looking to get into the industry, we’ve got what you need! View
the topics below to learn more. All-Access Pass or Seminar-Track Package required.

There's no better investment you can make than the expansive, relevant information you'll get in the ISS World Expo Workshops. This year’s offerings include the following. All-Access Pass or a la carte registration required.

You asked, we listened! We’ve created a dedicated space where attendees can ask questions and communicate with speakers at the end of each seminar. Now there’s no need to rush to the stage or feel pressed for time. Just head on over to Andros A&B to meet your speaker after the session ends and ask away!

Table Talks (aka Roundtable Discussions) are moderated, informal conversations focused on a wide range of specific industry
topics. Each talk begins with a one- to three-minute presentation by the table host, leaving seven to nine minutes for open dialogue and Q&A before a rotation is suggested. This year’s event will feature a record number of discussions! Open to all attendees and exhibitors.

We’ve expanded our popular open-forum Q&A so more attendees can get answers to their questions! Choose from one of three topic-focused events, hosted by hand-picked experts with proficiency in these category verticals: Investing & Development, Management & Marketing and Technology & Innovation. No industry question is off-limits! Open to all attendees and exhibitors.

As self-storage builds momentum abroad and gains a foothold in emerging markets, many opportunities and challenges arise for its operators, investors and developers. If you’re looking to “go global” or you’re already there, our International Program will
provide you with the insight you need to successfully expand your business and maximize your return on investment. This year’s International Program also includes several sessions presented in Spanish. Open to all attendees and exhibitors.

Get your legal questions answered in this open-forum-style Q&A. Make your list in advance and be ready to fire off your inquiries in this no-holds-barred, unrecorded session designed specifically to help you improve your operation as soon as you get back to the office. Open to all attendees and exhibitors.